Our Service Promise
Plumbing is an essential service for maintaining hygiene & sanitation systems & we take this role within our communities very seriously.
To maintain our above & beyond service, don't be offended if we ask questions such as "are you currently self-isolating?". We're doing this to protect our staff & our community.
If we can help with anything else while we're doing work for you or if you need us to collect anything for you, we're happy to do so if this helps.
We believe in providing a standard of service that is above & beyond your expectations, every time. This includes:
- Arriving within 30 minutes of the arranged time or the first hour of labour will be free
- Being safe, friendly, careful with your surfaces and cleaning up after ourselves
- Asking you what you thought about us (we achieve 8+/10 on average)
- Guaranteeing our workmanship and materials (if supplied by us) for 2 years *
- Quality auditing all our tradespeople every 6 months
WE MAKE A COMMITMENT TO:
- 24/7 emergency call out service in metropolitan Dunedin, Christchurch & Palmerston North. In our other locations, 24/7 coverage is dependent on staff availability.
- Free quotes or estimates, these can be either a "fixed price quote" or a "no worse than estimate" where if the job is completed at less than the estimate, the benefit is passed on to you
- We guarantee our workmanship*
- A wide range of specialist skills and equipment
- Dedicated senior plumber (with nominated backup) to ensure our staff understand the needs of your business, and the intricacies of your home or building
- Comprehensive recordkeeping ensuring we have all the relevant information to provide the most efficient service possible
- Direct access to a Dispatcher to ensure your work is prioritised according to your needs
- We are tertiary qualified with ACC & all tradespeople are Site Safe approved. Having the highest rating with ACC gives property owners the peace of mind that our tradespeople will be compliant with all the relevant health and safety requirements
* WORKMANSHIP + MATERIALS GUARANTEE
We guarantee our workmanship and materials (if supplied by Foleys) for 2 years. The only exclusions are for drain clearing work (being underground there is always the risk that another unforeseen problem can occur), existing roof leak repairs and where products or materials are not supplied by Foleys.