Above and beyond. Every time.

We believe in providing a standard of service that is above and beyond your expectations, every time.

This includes:
Arriving within 30 minutes of the arranged time or the first hour of labour will be free

Being safe, friendly, careful with your surfaces and cleaning up after ourselves
Asking you what you thought about us (we achieve 8+/10 on average)
Guaranteeing our workmanship and materials (if supplied by us) for 2 years *
Quality auditing all our tradespeople every 6 months

In addition, we have the following commitments to you:
  • 24/7 emergency call out service in metropolitan Dunedin and Christchurch. In our other locations, 24/7 coverage is dependent on staff availability.
  • Free quotes, these can either be "fixed price quote" or “no worse than quote” where if the job is completed at less than the quote, the benefit is passed on to you
  • We guarantee our workmanship*
  • A wide range of specialist skills and equipment
  • Dedicated senior plumber (with nominated backup) to ensure our staff understand the needs of your business, and the intricacies of your home or building
  • Comprehensive record keeping ensuring we have all the relevant information to provide the most efficient service possible
  • Direct access to a Dispatcher to ensure your work is prioritised according to your needs
  • We are tertiary qualified with ACC, all tradesmen are Site Safe approved. Having the highest rating with ACC gives property owners the peace of mind that our tradesmen will be compliant with all the relevant health and safety requirements

* Workmanship and Materials Guarantee

We guarantee our workmanship and materials (if supplied by Foleys) for 2 years. The only exclusions are for drain clearing work (being underground there is always the risk that another unforeseen problem can occur), existing roof leak repairs and where products or materials are not supplied by Foleys.