Alert Level 2 - Essential Information

We're Here

From Wednesday 8th September all our branches are operating under Level 2.

In a nutshell:

  • We can take any & all bookings for plumbing, gasfitting, drainlaying & electrical* (*Dunedin, Christchurch, South Otago only).
  • When working we will socially distance in your home or business (at least 2 metres)
  • We will protect yourselves & us by wearing appropriate PPE (personal protective equipment).

If you need us, please phone or the use our local phone number (please be patient with us) 

If you experience issues such as no hot water, or issues with gas please check our Helpful Tips & refresh yourselves with our Common Plumbing & Gasfitting questions.

FAQ’s:

What work can I book at Level 2?

We can do any & all work under Level 2, there are no conditions around it having to be urgent or essential.  If we need to enter your home or business though, we will need to socially distance (at least 2 metres) & wear appropriate PPE (personal protective equipment).

What hours will you be ‘open’?

We will have tradespeople available 24/7 (dependent on staff availability) across all our branches.  Normal hours of operation will be 8am to 4.30pm Monday to Friday, after hours rates will apply outside of these hours, weekends, & public holidays.

Can I make a booking for the future?

Absolutely, we are happy to accommodate bookings for the future.  Please call the local Branch number or our 0800 number or make the booking online & we will book you in.

What will I be charged?

We will continue to invoice at our current rates, if you need more clarity on our charging please ask us.  

Can I book online?

Our online bookings are consistently monitored & responded to.  If your booking is urgent however please feel free to phone us.

What additional questions will I be asked when booking my job?

In order to ensure your & our tradesperson's safety we will continue to ask you the following questions:

  • How many people are currently at the property?
  • Is anyone at the property showing any signs of illness?
  • Is anyone over the age of 70 or in a high-risk category?

This will help us determine what level of PPE (personal protective equipment) we will require to complete your job safely.

What will happen when the tradesperson arrives?

Depending on whether the job is inside or outside, where in your home or business the job is & what is happening with the people in your home or business, will depend on what level of PPE we will be wearing to undertake your work.  Some of the things that will affect the level of PPE are if someone in your home is over 70 years old, vulnerable or showing signs of ill health & whether it is possible to physically distance ourselves from people in the house.  Our preference would be that our tradesperson is able to work alone in the room that requires their attention & that people within the house relocate for that period to time to another room. 

Examples of PPE they might be wearing include safety goggles, masks, gloves, boot covers & full zip-up coveralls.  In addition, our tradespeople will wipe down all the work surfaces prior to starting work & after finishing the work.

If you have any concerns please speak to your tradesperson, they are trained to help you & have had additional guidance for keeping themselves & you safe over this time.