We are an essential service, but only for the provision of plumbing, gasfitting, drainlaying or electrical services if they are immediately needed to maintain human health and safety at home/work.
If you need us, please phone 0800 30 35 30 or the local phone number (please be patient with us) and we will clarify your particular situation. If it is an emergency we will organise to get a staff member out to you.
We are committed to providing this essential service 24/7 (where we have staff availability).
If you experience things such as no hot water, or issues with gas please check our Helpful Tips.
What hours will you be ‘open’?
We will have tradespeople available 24/7 (dependent on staff availability) across all our branches. Normal hours of operation will be 8am to 5pm Monday to Friday, after hours rates will apply outside of these hours & weekends.
What services are classified as essential?
Examples include repair or replacement of hot water cylinders that have failed, repair/replacement of gas piping, fittings and appliances, repair/replacement of sanitary waste pipes, repair/replacement of water pipes, repair/replacement of electrical installations. The need for Foleys must be immediate and essential.
Can I make a booking for the future?
We are happy to accommodate bookings for when the lockdown is lifted. Please call the Branch or the 0800 number (please be patient) or make the booking online and we will book you in for the future.
What will I be charged?
We will continue to invoice at our current rates, if you need more clarity on our charging please ask us.
Can I book online?
Our online bookings will be monitored and responded to, however if you need us urgently it would be easier to phone us.
If I have an emergency what will happen when my tradesperson arrives?
We want to ensure that everyone is kept safe & healthy. For this reason please don't be offended if our tradesperson completes your work in full PPE (personal protective equipment) & they ask you to move to another room in the property. They will leave a calling card where possible to inform you about what they have done.