As of Thursday 14th May, when we moved to Level 2 we have physically opened all our branches. We can take any bookings for plumbing, gasfitting, drainlaying & electrical (Dunedin, Christchurch, South Otago only).
If you experience things such as no hot water, or issues with gas please check our Helpful Tips.
What hours will you be ‘open’?
We will have tradespeople available 24/7 (dependent on staff availability) across all our branches. Normal hours of operation will be 8am to 5pm Monday to Friday, after hours rates will apply outside of these hours, weekends and public holidays.
Can I make a booking for the future?
Absolutely, we are happy to accommodate bookings for the future, if you would rather wait. Please call the Branch or the 0800 number (please be patient) or make the booking online and we will book you in.
What will I be charged?
We will continue to invoice at our current rates, if you need more clarity on our charging please ask us.
Can I book online?
Our online bookings will be monitored and responded to, however if you need us urgently it would be easier to phone us.
What will happen when my tradesperson arrives?
We want to ensure that everyone is kept safe & healthy. For this reason please don't be offended if our tradesperson completes your work in full PPE (personal protective equipment) & they ask you to move to another room in the property. They will leave a calling card where possible to inform you about what they have done. Examples of PPE they might be wearing include safety goggles, masks, gloves, boot covers & full zip-up coveralls.
What is different at Level 2 - from Thursday 14th May?
At Level 2 we can take any bookings for plumbing, gasfitting, drainlaying & electrical. You can also enter our branches however we will have a contact tracing register in place, you will be required to sanitise your hands & maintain a social distance from our staff.
What additional questions will I be asked when booking my job?
In order to ensure your & our tradesperson's safety we will continue to ask you the following questions:
Is anyone at the property showing any signs of illness?
Is anyone over the age of 70 or in a high-risk category?
This will help us determine what level of PPE (personal protective equipment) we will require to complete your job safely.
What will happen when the tradesperson arrives?
Depending on whether the job is inside or outside, where in your home the job is & what is happening with the people in your home, will depend on what level of PPE they will be wearing to undertake your work. Some of the things that will effect the level of PPE are if they are working within 2 metres of a colleague that they don't ordinarily work with every day, if someone in your home is over 70 years old, vulnerable or showing signs of ill health, or if our staff member is vulnerable or lives with vulnerable people.
Additionally if our tradesperson wants to wear PPE, because it makes them feel safer we will support what they want to wear, we are asking a lot of them!
Examples of PPE they might be wearing include safety goggles, masks, gloves, boot covers & full zip-up coveralls.
If you have any concerns please speak to your tradesperson, they are trained to help you and have had additional guidance for keeping themselves & you safe over this time.