Frequently Asked Questions

Plumbing Frequently Asked Questions


What residential plumbing services do you offer?

We offer a comprehensive range of residential plumbing services, covering everything from emergency repairs to routine maintenance. Our services include replacing and repairing tapware, fixing leaking valves, hot water cylinder installation and repairs, kitchen alterations, water filter installation, bathroom renovations, underfloor heating installation, heating system installation, roof leak repairs, spouting, downpipe, and gutter maintenance, unblocking toilets and drainpipes, and backflow testing and maintenance.

What commercial and construction plumbing services do you offer?

Our commercial and construction plumbing services cover a broad spectrum, from large-scale new building projects to upgrading existing structures. We also offer in-house expertise to manage the design aspects of plumbing and drainage requirements.

Do you offer emergency services outside of regular hours?

We offer 24/7 emergency call-out plumbing services in Dunedin, Christchurch, and Palmerston North. In our other locations, 24/7 coverage is subject to staff availability. Unfortunately we do not offer 24/7 electrician services.

Do you offer any warranties or guarantees on your plumbing repairs or installations?

We stand behind our work, providing a guarantee on both our workmanship and materials, especially those we supply. Materials we provide are covered by the manufacturer's warranty or up to a maximum of two years, whichever is shorter. There are a few exceptions: drain clearing work (due to the unpredictability of underground issues), existing roof leak repairs, and cases where products or materials are not sourced from Foley's.

What is your service promise to customers?

Our service promise is to go above and beyond your expectations, ensuring satisfaction every time. We also prioritise safety, friendliness, careful handling of surfaces, and thorough cleanup.

Can you provide tips for hot water systems?

Absolutely! We have Helpful Tips available for those considering hot water systems. We provide insights on electric, heat pump, hot water and gas to assist in making informed decisions.

What steps should I take in case of a plumbing emergency before your plumber arrives?

In the event of a plumbing emergency before our plumber arrives, it's crucial to act swiftly and take specific steps to mitigate damage and ensure safety. Start by shutting off the main water supply or the affected fixture's supply to halt the water flow. If electrical or gas appliances are involved, turn off the power or gas to prevent hazards. Open faucets to reduce pressure and drain excess water. Contain leaks using buckets or towels and remove valuable items from the area. Document the issue for records and insurance purposes, but avoid DIY repairs, as they may worsen the situation. Prioritise safety and consider evacuating if necessary.

In which areas do you provide your plumbing services?

We offer our plumbing services in several regions, including Dunedin, Greater Christchurch, Palmerston North, Rotorua, Putaruru, Timaru, South Otago, Central Otago, Queenstown, Wanaka, Oamaru, Timaru, Twizel, and Ranfurly.

Electrical Frequently Asked Questions


What electrical services do you offer for residential properties?

We offer a wide range of electrical services for residential properties, including electrical maintenance and repairs, installation and repair of powerpoints (both inside and outside), various lighting installations (e.g., downlights, security, landscape lighting), appliance testing and test tagging, work on hot water systems, spa pools, wiring, and rewiring, installation of fans and ventilation systems (including bathroom extractor fans), smoke detector services, underfloor heating, data cabling, work on new buildings and renovations, house pre-purchase inspections, and services related to bathrooms and kitchens, including dishwashers and ovens.

Are your electricians licensed and certified?

Yes, all our electricians are fully licensed by the Electrical Workers Registration Board, and we are proud members of Master Electricians, ensuring that we meet high industry standards.

Do you provide free quotes for electrical work?

Absolutely! We're more than happy to assess your electrical needs and provide you with a free quote. Just get in touch, and we'll schedule a visit to evaluate the scope of the work.

What commercial electrical services do you offer?

We specialise in servicing large-scale industrial operations, including regular service and ad-hoc work. We are the accredited service agent in Dunedin for Electrolux commercial laundry equipment, Starline dishwashers, and a Service Provider for Moffat Commercial kitchens, catering, and bakery equipment. Our services extend to maintenance and service work in commercial kitchens, such as Halls of Residences, restaurants, and cafes.

In which areas do you provide electrical maintenance and repair services for residential properties?

Our electrical maintenance and repair services for residential properties cover a range of areas, including Dunedin, Christchurch, and South Otago. We are dedicated to ensuring your electrical systems are safe, efficient, and reliable in these regions.

Gasfitting Frequently Asked Questions


What gas-related services do you offer?

We offer a comprehensive range of gas-related services, including the repair and maintenance of gas appliances, gas fitting and installation, appliance upgrades, gas leak repairs, installation and repairs of gas storage hot water cylinders, gas central heating systems, and gas fires. We also provide services for the installation of gas mains connections, gas metre systems, and boiler systems, including hydraulic and ring mains.

Do you provide gas appliance installation and service?

Yes, we specialise in the installation, servicing, and repair of gas-powered appliances. Whether you need a new installation or maintenance for your existing gas appliances, we have you covered.

Can you upgrade gas appliances to more efficient models?

Absolutely, we offer appliance upgrades to help you transition to more efficient and modern gas appliances, improving both performance and energy efficiency.

Do you handle gas leak repairs?

Yes, we provide gas leak repair services to address gas leaks promptly and ensure safety.

What regions do you cover with your gas services?

We offer our gas-related services in a variety of regions, including Dunedin, Greater Christchurch, Palmerston North, Rotorua, Putaruru, Timaru, South Otago, Central Otago, Queenstown, Wanaka, Oamaru, Ranfurly, and Twizel.

Can you provide information on converting to gas hot water?

Certainly! We offer valuable insights and information for those considering converting to gas hot water. We have helpful resources and videos on our website to guide you through the process and considerations involved in this conversion.

Got a Question?

Feel free to reach out to us for any additional inquiries or assistance not addressed in this FAQ page. We're here to assist you at any time.