Above & Beyond
We believe in providing a standard of service that is above & beyond your expectations, every time. This includes:
- Arriving within 30 minutes of the arranged time or the first hour's labour is free
- Being safe, friendly, careful with your surfaces & cleaning up after ourselves
- Asking you what you thought about us (we achieve 8+/10 on average)
- Guaranteeing our workmanship & materials (if supplied by us) *
- Quality auditing all our tradespeople every 6 months
Our commitment to you:
- 24/7 emergency call-out service in Dunedin, Christchurch & Palmerston North. In our other locations, 24/7 coverage is dependent on staff availability.
- Free quotes or estimates, these can be either a "fixed price quote" or a "no worse than estimate" where if the job is completed at less than the estimate, the benefit is passed on to you
- We guarantee our workmanship*
- A wide range of specialist skills & equipment
- Dedicated senior plumber (with nominated backup) to ensure our staff understand the needs of your business, & the intricacies of your home or building
- Comprehensive recordkeeping ensuring we have all the relevant information to provide the most efficient service possible
- Direct access to a Dispatcher to ensure your work is prioritised according to your needs
- All tradespeople are Site Safe approved. Having the highest rating with ACC gives property owners the peace of mind that our tradespeople will be compliant with all the relevant health & safety requirements
* Workmandship + Materials Guarantee
All materials supplied by us are covered by the manufacturer's warranty or up to a maximum of two years, whichever is the lesser. The only exclusions are for drain clearing work (being underground there is always the risk that another unforeseen problem can occur), existing roof leak repairs & where products or materials are not supplied by Foleys.